| How often should I bring in my machine for Clean, Oil & Adjust Service? |
Once a year.
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| What happens if I don't have my machine serviced regularly? |
Lint and dust can accumulate inside your machine and absorb the lubricants used to keep your machine working properly. This can cause excessive wear on moving parts and shorten the life of your machine.
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| How much does Clean, Oil & Adjust service cost? |
Call for pricing.
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| How long will I be without my machine when I bring it in for Clean, Oil & Adjust service? |
Our goal is to have your machine serviced and back to you in one week or less.
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| Are there any reasons that you might keep my machine longer than one week? |
Ordering machine parts lengthens the repair process. If we find that we will need to order parts for your machine, we will call you before ordering them. If you decide to go ahead with the repair, we would need to keep your machine longer than one week to receive the parts and finish the repair.
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| Why don’t you keep machine parts in stock? |
We keep basic parts for most BERNINA sewing machines we have in stock. However, it is simply not possible to have every part for every brand of sewing machine in stock due to the cost of keeping that kind of inventory. If we did keep a large inventory of parts, the cost would be reflected in the end cost for your repairs. To keep repair cost down to a reasonable rate for customers, we order necessary parts as needed.
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| Are there any other reasons for a delay in service? |
It is possible that our technicians may be out at training seminars or otherwise out of the store during the time your machine is here. We will notify you of any such delay when you bring in your machine. You are welcome to schedule another service time for your machine, if you desire.
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| Do I need to make an appointment? |
No. Bring in the machine any time we are open, and our staff will check it in and submit a service request.
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| Are machines fixed at your store? |
Yes. Our trained technicians clean and repair all machines here in our store.
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| What kinds of machines do you service? |
We service all brands of sewing machines.
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| Do I need to bring thread? |
No. Our technicians use a specific type of thread for adjusting your machine. This thread helps ensure your machine operates properly.
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| Do I need to bring any other accessories? |
No. We prefer that you bring only the items we ask for so there is less chance that extra items will be misplaced.
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| What can I do to keep my machine running properly for a long time? |
Keep the bobbin and hook area cleaned and oiled according to your owner’s manual. Your owner’s manual also provides other information and instructions to help keep your machine running for many years.
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| Is the machine maintenance discussed in my owner’s manual the same as your Clean, Oil & Adjust service? |
No. Keeping the bobbin and hook area cleaned and oiled does not keep the internal parts of the machine maintained properly. Complete cleaning like our Clean, Oil & Adjust service should only be done by a trained technician.
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